CARILO Service · Since 2000
Industrial Valve Service
Get replacement parts, technical help, valve inspection and the documents needed for industrial ball valve work.
Send us the valve nameplate, photos, drawings or old order number. We can help confirm the part, check the problem, choose the inspection method and prepare the required records.
- Ball ValvesValves supported
- RT · UT · MT · PT · PMIInspection methods
- One working dayTypical first reply
- API · ASME · MSSStandards used
Services
What Do You Need Help With?
Choose the service you need. We will tell you what information to send, what we can provide and whether a quotation is required.
Replacement Parts
We identify seats, seals, stems, bolts, gaskets and other wearing parts from the serial number, old order, drawing, nameplate, sample or measurements.
Technical Help
Help with valve selection, sizing, installation, operation, fault checking, missing drawings, reverse engineering and material changes.
Valve Inspection
Non-destructive examination (NDE), including RT, UT, MT, PT and PMI. We agree the parts to inspect, the acceptance rules and the report format before starting.
Project Documents
Material certificates, dimensional reports, inspection reports, ITP records, third-party inspection support and FAT files for purchasing and project handover.
How it works
How We Handle Your Request
Clear valve information helps us identify the right part, avoid repeat questions and give you a useful answer faster.
Check the Valve
We check the valve type, size, pressure class, model, serial number, old order and any drawing you have.
Check Working Conditions
We review the fluid, pressure, temperature, materials, problem and the date you need the work completed.
Confirm the Work
We confirm whether the part can be matched, which inspection is suitable and whether third-party witnessing is needed.
Complete the Work
We make or select the parts, complete the technical work, carry out the inspection and prepare the records.
Send the Result
We send the agreed documents, packing details, inspection result and dispatch or completion update.
Valve service
Four Services in One Place
You can ask for parts, technical help, inspection and documents through the same CARILO service team.
Replacement Parts
Parts Matched to Your Valve and Working Conditions
For CARILO valves, the serial number or old purchase order is the quickest way to identify a part. When records are not available, we can check drawings, samples or measurements.
Seat and seal materials must match the valve design, fluid, pressure and temperature. Compare our soft-seated floating valves and metal-seated valves to see the different sealing and wear options.
Technical Help
Practical Help for Selection, Installation and Valve Problems
Send the datasheet, drawing, nameplate, working conditions, photos, video and maintenance history you have. The more complete the information is, the more useful our advice can be.
For high-pressure or low-temperature service, see our trunnion ball valves and cryogenic ball valves.
Valve Inspection
Choose the Right Inspection Method for the Valve Part
The right inspection method depends on the material, shape, thickness, type of defect and your project rules. We confirm what will be inspected and what the report will include before quoting.
CARILO states that inspection staff are Level II or Level III for the methods they use. Equipment calibration records can be provided when they are included in the agreed service.
Project Documents
Documents for Purchasing, Inspection and Project Handover
We prepare the document package from the purchase order, approved inspection plan and agreed test work. We confirm which files are included before quoting.
Confirm the required document list before production. Send the approved drawing, material certificate type, inspection and test plan, NDE requirements, third-party witness points, factory test records and final file format so the package can be prepared correctly.
Related valve products
Find Support for the Valve You Use
The correct part and inspection method depend on the valve design, size, pressure class, materials and working conditions.
Forged Soft-Seated Floating Ball Valves
Parts and technical help for forged floating ball valves with soft seats and different seal materials.
Forged Metal-Seated Ball Valves
Help with metal seats, abrasive fluids, high temperatures and wear-resistant parts.
Trunnion-Mounted Soft-Seated Ball Valves
Help with spring-loaded seats, high-pressure pipelines, emergency sealant systems and actuator connections.
Forged Cryogenic Ball Valves
Help with low-temperature materials, extended bonnets and cryogenic inspection documents.
DBB Compact Manifold
Help with compact double-block-and-bleed isolation, cavity pressure relief and project documents.
Heavy-Duty Small-Port Valves
Part identification and technical help for compact high-pressure valves where dimensions and connections must match.
Valve guides
Useful Guides Before You Send a Request
These articles can help you collect the right test requirements, maintenance records and operating data.
API 6D Factory Acceptance Test Checklist
See which documents, tests and witness points are normally checked before a valve is released.
Trunnion Ball Valve Maintenance and Troubleshooting
Learn what to check during routine care, seal replacement and fault finding.
Cryogenic Ball Valve Selection for LNG Service
Check body materials, bonnet design and seals for LNG and other low-temperature service.
Metal-Seated Valve Specification for High Temperature
Check metal-seat materials and test needs for high-temperature service.
Valve Torque Curve and Safety Factor Selection
Learn which torque values are needed when selecting an actuator or checking valve operation.
What to send
Send These Details for a Faster Quote
With the basic valve information below, we can usually review your request and reply within one working day.
- Company name and contact email
- Service needed: parts, technical help, inspection or documents
- Ball valve type: floating, trunnion-mounted, DBB or other
- NPS or DN and pressure class
- Model, serial number, PO or drawing number
- Problem description or the name of the part needed
- Required delivery date
- Destination country
- Medium, pressure and temperature
- Body, trim, seat and seal materials
- Nameplate and overall valve photos
- Damaged-part images or video
- Inspection standard and acceptance criteria
- Third-party inspection requirements and witness agency
- Previous inspection records
- Maintenance or operating history
For valves made by another company, we may need a sample or clear field measurements when no original drawing is available.
Send Service DetailsDocuments and results
What We Can Send You
The exact files depend on the service you order. We confirm the included and optional items before you place the order.
Spare Parts
- Quotation
- Part identification
- Packing list
- Optional dimensional report
- Optional material certificate (MTC)
- Optional inspection report (NDE)
Technical Help
- Written recommendation
- Available drawing or instruction
- Optional engineering calculation
- Optional custom maintenance plan
- Notes explaining what the advice is based on
Valve Inspection
- Method and coverage
- Equipment reference
- Results and accept or reject conclusion
- Optional radiographic images
- Optional indication map
- Optional third-party witness record
Documentation
- Document index
- Files with revision history
- Optional inspection-plan closure (ITP)
- Optional factory test package (FAT)
- Optional EN 10204 3.2 coordination
- Reviewer and revision history
When included in the order, an inspection report can show the part checked, material, method, standard, area inspected, equipment reference, inspector qualification and reviewer approval.
Who handles your request
Service from the Same Wenzhou Site That Makes the Valves
The service team works at CARILO’s Wenzhou production site. Certificates and project records are supplied when they are included in the order.
Before you contact us
What We Can Confirm Before Quoting
These points explain when we can check the request directly and when we need more information.
CARILO-Manufactured Valves
For CARILO valves, we first check the original production records. A serial number or old order number usually speeds up the review.
Third-Party Valves
We can review other brands when drawings, samples or measurements are available. We can only confirm the original CARILO specification for CARILO valves with production records.
Inspection Method and Acceptance Rules
Before quoting an inspection, we need to agree the method, the area to check, the acceptance rules and the report format. A standard number by itself is not enough.
Lead Time and Dispatch
Standard parts may be sent in 5 to 7 working days after the order and payment terms are confirmed. Made-to-order parts follow the agreed production time.
Third-Party Inspection
Third-party inspection dates, witness points and costs are confirmed in the quotation. We can work with inspection agencies in China or overseas.
Reply Time and Urgent Requests
We normally reply within one working day. Tell us clearly when a spare part is urgent so the request can be checked first.
Common questions
Questions Customers Often Ask
Do you support valves manufactured by other brands?
What information is required to identify a spare part?
When is reverse engineering required?
Which inspection method should I use?
What documents are included with inspection or spare-parts service?
Which services may be free?
Contact the service team
Send Us Your Valve Details
Email the valve nameplate, photos, drawings, required part or inspection rules. We will review the request and reply within one working day.
